Solving Your Tech Problems,

One Remote Session at a Time.

If we can’t fix it or guide you through a solution, you don’t pay.

ABOUT US

Who are we?

Remote Quest was founded on a simple idea: everyone deserves access to trustworthy, professional tech support — without needing someone to come to your home. Whether you’re a small business owner, a student, or someone dealing with an unexpected tech issue, Remote Quest is here to help — anywhere in the U.S.

Backed by professional certifications in cybersecurity and computer support, Remote Quest is built on a strong foundation in IT. Our mission is to make remote tech assistance more accessible, transparent, and human. Every session is handled with care — and if the issue can’t be resolved, there’s no charge. Even when clients just need advice, we’re upfront about pricing, so there are never any surprises.

Customer-Centric Support

We don’t see you as just another call — we listen carefully, explain things clearly, and make sure you feel supported every step of the way.

Certified & Knowledgeable

With real IT certifications and hands-on experience, we bring trusted expertise to solve your tech problems.

Transparent, Fair Pricing

We charge a $40 minimum and $80/hour billed in half-hour increments. If we can’t resolve your issue or guide you through a fix—no charge unless otherwise mentioned in the call.

Remote Help for Everyone

Whether it’s your personal device or your business system, we provide reliable tech support anywhere in the U.S., all from a distance.

Our Services

At Remote Quest, we provide remote tech support tailored to your everyday needs. From digital tasks to device troubleshooting, our goal is to make technology easier—no matter where you are in the U.S.

Computer & Device Support

  • Troubleshoot slow computers

  • Assist with software installations and updates

  • Remove viruses and malware

  • Set up new devices (PCs, laptops, phones, etc.)

Account & Password Recovery

  • Help with locked accounts or two-factor authentication issues

  • Reset passwords and recover access to email, social media, and more

Digital Help

  • Assist with editing and enhancing digital documents

  • Format PDFs and other file types for clarity and presentation

  • Support with everyday content tasks like text, image, or layout adjustments

Internet & Network Support

  • Diagnose Wi-Fi issues and improve connection speeds

  • Help set up modems, routers, or mesh systems

  • Walk through changing network settings, passwords, and security

Mobile Device Help

  • Set up email, apps, and security features

  • Troubleshoot connectivity or syncing issues

  • Backups and basic data recovery assistance

General Tech Support & Walkthroughs

  • Provide step-by-step guidance for completing technical tasks

  • Assist with online account setups, profile updates, etc.

  • Offer advice on hardware or software purchases

FAQS

What kinds of issues can you help with?

We handle a wide range of remote tech needs — from account recovery, password resets, and app troubleshooting to digital file help, Windows cleanup, and basic computer assistance.

How does remote support work?

We connect with you through a secure remote session. You'll be able to see everything we do on your screen, and we can walk you through steps if needed.

What if my problem can't be fixed?

If we can't resolve the issue or walk you through a fix, you won't be charged.

How much do you charge?

We charge a minimum of $40 and then $80/hour, billed in half-hour increments. We'll always let you know the cost before work begins.

Do you offer free consultations or advice?

We’re happy to answer quick questions, but if you're asking for guided support or walkthroughs, regular pricing applies. We’re always clear upfront.

Can you help me with my internet or Wi-Fi?

Yes — we can help diagnose issues, walk you through optimizing your setup, or help configure modems, routers, and small networks remotely.

Do I need to install anything for remote support?

Usually, we’ll send a link to a safe and temporary app you can install to allow us access during the session. No ongoing access is kept.

Can you help with digital documents or forms?

Absolutely. We assist with file formatting, image placement, text edits, resumes, and other basic digital file needs.

Is my personal information safe?

Yes. We only keep what is required to contact you, and everything is handled securely during the session. Your privacy and trust matter to us.

Do you work with businesses or just individuals?

Both! We support residential clients and small businesses alike, offering friendly, professional tech help no matter the need.